Hi- I have already spoken with chat on the social media team and tried on my laptop with edge instead of Firefox. No Joy- Chat told me that someone in tech support would have to try to fix it and there was no estimated time of resolution. It has been this way since last Saturday or Sunday.
I was hoping that someone from Verizon might see the post and know the right person to reach out to and get the problem resolved.
Does anyone have a telephone number that I might call and speak with a person about the problem?
I have tried normal tech support and sales by phone at 1-800-Verizon. No joy.
I have already spoken with chat twice, no joy.
Thanks for the suggestion.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.