On Black Friday I signed up for Fios Triple Play (Gigabit Connection + Custom TV & Phone) with a 2-year agreement for $79.99/mo w/ Auto Pay (minus $5/mo for signing up online - i.e. $74.99/mo). I had the service installed a couple weeks later. I was promised an Amazon Prime membership, Amazon Echo, and a $100 Amazon gift card. I see that I am not eligible for the Prime membership or Echo until 1/15/19, but I am directed to register for the $100 Amazon gift card. When I do, however, I have for the past month received an error message that there is no "matching record for my account."
I have chatted online with Verizon and received no assistance. I have called and received no assistance. I have filed a complaint with the FCC and was called by the IT help asking me if I was having trouble logging into my account! I have wasted lots of time and am still no closer to resolving this. Verizon, this is clearly a problem for lots of people and you should make clear to everyone why this is happening and fix it.
In my case, I would like to know how to redeem my $100 Amazon gift card. Please respond and let me know!
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