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No Confirmation email

Contributor RyanMarie24
Posts: 4
Registered: ‎05-20-2018
Message 1 of 2

I ordered the Triple Play bundle on Friday 5/18 and still have not received a confirnation email. when I log onto My Fios it just says "we are processing your order please refresh". I have cjatted with several agents who said they will resend the enail and nothing. Junk and spam folders were checked as well. 


Someone help please. 

Moderator Moderator
Posts: 1,563
Registered: ‎07-06-2016
Message 2 of 2
Hi RyanMarie24,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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