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Non-existent Customer Service

Posts: 1
Registered: ‎12-03-2011

Non-existent Customer Service

Message 1 of 2

I just called 1-800-VERIZON three times and got nowhere. First call, to ask why I cannot see my bill online, I did get a representative who kept putting me on hold to connect me with someonw who could help, then finally got back to me that "we're done." I said, "DONE? I haven't even spoken to anybody!" He apologized and asked me to hold again, bnut instead cut me off. Second call -- tried to ask for a representative, was told by the automated voice to hold, then got a long message in Spanish, then got cut off. Third call -- again asked to speak to a representative, got a long recorded message in Spanish, then got cut off. Conclusion: There IS no customer service at Verizon!

Moderator Moderator
Posts: 2,320
Registered: ‎03-10-2011

Re: Non-existent Customer Service

Message 2 of 2

I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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