02-28-2017 09:19 AM
I signed up for Verizon Fios back in December of 2016. At the time of this post, it is February 28, 2017 and I still do not have the discount showing on my bill. I know I enrolled because if I try to re-do the discount program signup, the website tells me I am already receiving it. I don't see any type of discount entry on my bill whatsoever. When I call in about the issue, the Verizon employees act like they don't know what I am talking about or just say to keep waiting. Can anyone help please? It's frustrating to be told you have a bill credit and then not receive it.
02-28-2017 10:09 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.