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Not able to view and pay bill online

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cxjerry
Contributor
Contributor
Posts: 2
Registered: ‎03-28-2016

Not able to view and pay bill online

Message 1 of 9
(1,023 Views)

I'm haveing trouble with "My Verizon".  When I log in my account, "My statement" gives me the message:

 "Your bill summary is not available at this time.
To view your bill, please continue to the Billing and Payment page."

And it only shows "

We are unable to process your request at this time.
Please try again later. We apologize for any inconvenience.

" every time I try to pay the bill

It have been like this for 2 days.

I'm having paper free bill so I don't know how to pay the bill by mail... Please help.

8 REPLIES 8
ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Not able to view and pay bill online

Message 2 of 9
(991 Views)

Please clear your cache, and then try a different browser if that does not work. Let us know how you make out.

peter122
Contributor
Contributor
Posts: 1
Registered: ‎03-29-2016

Re: Not able to view and pay bill online

Message 3 of 9
(978 Views)

I also cannot pay my bill online.  I do this every month.

 

I am getting the same message.  I have used 2 different browsers and 2 different computers.  Clearly the problem is on the verizon side.  When will this be fixed?

LawrenceC
Moderator Moderator
Moderator
Posts: 10,592
Registered: ‎03-18-2013

Re: Not able to view and pay bill online

Message 4 of 9
(967 Views)

Hi peter122,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

cxjerry
Contributor
Contributor
Posts: 2
Registered: ‎03-28-2016

Re: Not able to view and pay bill online

Message 5 of 9
(941 Views)

I did that. Two different browsers (firefox and chrome), three computers. Still the same.

 

LawrenceC
Moderator Moderator
Moderator
Posts: 10,592
Registered: ‎03-18-2013

Re: Not able to view and pay bill online

Message 6 of 9
(935 Views)

Hi cxjerry,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

ZeekWow
Contributor
Contributor
Posts: 2
Registered: ‎03-31-2016

Re: Not able to view and pay bill online

Message 7 of 9
(842 Views)

The solution:  DO NOT SIGN IN!  That's the problem they're trying to deal with; make sure you're SIGNED OUT.  Then go to the website and pay the bill using one of the other options... like acct. # and zip code. 

NIH1453
Contributor
Contributor
Posts: 1
Registered: ‎04-02-2016

Re: Not able to view bill online

Message 8 of 9
(815 Views)

I'm getting the same response as others above.  I have paperless billing and can't view my bill to see what the charges are.  This has been going on for past 2 months.  Cleared cache and still get same "unable to process your request at this time"

LawrenceC
Moderator Moderator
Moderator
Posts: 10,592
Registered: ‎03-18-2013

Re: Not able to view bill online

Message 9 of 9
(809 Views)

Hi NIH1453,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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