Very disappointed with the false reward offer that shows up on my fios app EVERY time I log in ! Absolutely no help from customer service which puts me on hold for over an hour every time I call . I do not intend to renew my contract when the current one I am in ends .also have phone service with Verizon and pay close to 400$ for both . If the Verizon website shows I get a reward then they should be obliged to provide me with what is stated . Feel like I have been taken by FALSE hope and advertising !
Hi 2gullible,
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
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