I have been receiving a $10 per month ONE-BILL discount since I became a Verizon customer 13 months ago. This discount is missing from my September 2014 bill and I have been frustrated by many failed attempts to get this resolved with customer service. On every previous Verizon invoice this ONE-BILL discount line indicates that it is valid through September 2015. I also have it in writing from Verizon that this discount is included in my Triple Play bundle as part of the incentive to select Verizon as my service provider. The most common response I get from customer service is that ONE-BILL has been discontinued therefore I can no longer receive the discount. It is fine that ONE-BILL is no longer available to new customers, but it should not be arbitrarily taken away from pre-existing customers who incorporated this discount into their financial evaluation of the FiOS bundle offer. I did not ask Verizon to de-enroll me from ONE-BILL. This is very disappointing to me. I have honored all terms of my two year agreement and I expect Verizon to do the same. I really do like the products provided by Verizon, but unfortunately I may have to close my account and go back to my previous provider. I cannot accept being denied what was promised in my contract. This is a “bait and switch” tactic. Have any of you experienced this situation? If so, were you able to arrive at a satisfactory resolution? Any advice you may have would be greatly appreciated.
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