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Old Verizon account on credit report

Old Verizon account on credit report

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Contributor LoralieLynn
Contributor
Posts: 2
Registered: ‎04-02-2015
Message 1 of 3
(788 Views)

I'm very confused by a debt from Verizon that keeps showing up on my credit report and is being reported by Verizon monthly.   The amount of the debt says "$0" meaning that I've paid the debt off, however, Verizon keeps on reporting the debt every month and keeping it current on my credit report.  Due to this, it's bringing my credit down each month even though I'm actively paying on all my credit on time each month.  I do remember paying off a debt to Verizon for a home phone I had years ago.  The debt listed on my credit report actually says it was opened in 2010.  And the last payment made was in 2013 for $294.  I paid this debt off in order to have new service with Verizon Wireless (which I have had for the last 2 years and paid on time every single month).  Also, I currently have internet and phone service with Verizon that I pay on time every month without fail.  My question is...how do I stop Verizon from reporting this old debt every single month when the amount has been paid off and states a $0 balance?  Someone please advice me...thanks so much!

2 REPLIES 2
Moderator Moderator
Moderator
Posts: 9,306
Registered: ‎03-18-2013
Message 2 of 3
(772 Views)

Hi LoralieLynn,

 

As this is a peer to peer support forum, you will need to contact Verizon directly for assistance. We have sent you a private message with contact information for a dedicated specialist who is able to help with a resolution of your issue.

 

Please check your Private Message Inbox at the upper right of this page. It should look like this -->>

Contributor LoralieLynn
Contributor
Posts: 2
Registered: ‎04-02-2015
Message 3 of 3
(766 Views)

Thank you! 🙂

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