On hold with Credit Dept. for 4.5 HOURS
etalcott
Newbie

I spoke with Verizon yesterday about an issue with a closed account from years ago. They transferred me to Verizon's credit dept, where I sat on hold for four and a half hours with no answer. I eventually hung up b/c I had to sleep...of all things. Is that normal? Did I get sent to some phone limbo? Is there a way to email them w/o having your old account number since this is a 3+year old account and the person I talked to couldn't access that old of an account.

0 Likes
Re: On hold with Credit Dept. for 4.5 HOURS
DougVZ1
Specialist - Level 1

Here are links with all means to contact Verizon: http://www22.verizon.com/content/ContactUs/. The Chat link will load after the page is fully loaded.

I can also get someone to contact you directly, PM me if you'd like to go that route.

Hope this helps.

Thanks.

Doug