The information on Verizon website about one bill discount is misleading as it does not not make it clear when you place order with order that you have to wait until you wireless bill is combined which according to Verizon reps takes three billing cycles. The another thing is you have to cancel auto pay with Verizon wireless so that it is bundled with Fios. Can I cancel my contract without early termination fee as the price I was quoted when I place my order with one bill discount is not what is on my bill even after third billing cycle? I still have my order confirmation pages saved.
While a Verizon employee may occasionally post here, this community is meant mainly for peer-to-peer support. If you need to talk to a Verizon representative, you should contact customer service directly.
05-10-2013 05:41 AM - edited 05-10-2013 05:55 AM
Same here, it’s been over a year. I have called more than a dozen times trying to get the bills combined and they still haven’t been able to figure it out. The process is a complete joke. First they said it would take three months, after three months I called and they said that the names on my accounts did not match. So, they said I would have to call Verizon wireless and get my name changed. (They had Jeffery on one account and Jeff on the other). Then once I changed the name they said three more months. It’s been 12 months, still not combined and still not getting my $10 per month off. Part of the reason I switched cell phone carriers was for this $10 off. I feel I have been lied to. I am only posting this to help other Verizon customers. I hope this help saves them time from calling in repeatedly for a discount that does not exist and to help them come to the realization that they too have been lied to.