02-13-2015 04:04 PM - edited 02-13-2015 04:23 PM
Mr Mcadams and Mr. Smith,
The saga of poor cutomer service and communication continues .
I need additional help, although my upgrade was finally installed after numerous complaints my bill remains incorrect. I won't go into how they only thing postive about quantum is recording more shows, This is about my bill. I have stated this on numerous ocassions with a number of verizon staff. I have been through an upgrade before and also when I first signed on with verizon I recieved a preview order with a bill total that remained consistant with my actual bill. This time not so much. Kim S Supervisor Scranton CSSC at 570 delegated me to a Amy S she is from Verizon's resolution team at 570. Amy felt it was okay if my bill was $5.00 or so more. I do not feel the same besides my bill was $19.99 more than what was agreed to me this is unacceptable. I feel like a victim of a bait and switch. Below you will find what I preview order I agreed. If you could please correct. If you cannot resolve it please let me know what the cancellation fee would be and formal compliant will be filed. I don"t think i should go through this every month. And I can't believe you would risk losing a longtime customer who consistantly pays their bill on time even the incorrect one. Thank you.
02-13-2015 04:52 PM
Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.Please remember to check your spam/junk folder if you do not hear from an agent.