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Online Bill-pay not working

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dudeondacouch
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎07-10-2013

Online Bill-pay not working

Message 1 of 37
(7,630 Views)

Trying to pay my bill, and the online bill-pay service isn't working.

 

After I select "pay full amount" and then select the payment option, I click continue and nothing happens, it just refreshes the page.  There is no way to continue the bill paying process, and as such, I won't be paying until it's fixed.

 

 

 

EDIT 1:  In checking around the site further, the account settings "manage" buttons don't work either, so I can't even access my account settings.  It seems like all the java navigation for the site is completely broken, everything shows up as "javascript;void(0)"  (Checked in Chrome and IE, and I have no pop-up blocker active)

36 REPLIES 36
walt178
Gold Contributor II
Gold Contributor II
Posts: 991
Registered: ‎11-06-2012

Re: Online Bill-pay not working

Message 2 of 37
(7,609 Views)

@dudeondacouch wrote:

Trying to pay my bill, and the online bill-pay service isn't working.

 

After I select "pay full amount" and then select the payment option, I click continue and nothing happens, it just refreshes the page.  There is no way to continue the bill paying process, and as such, I won't be paying until it's fixed.

 

 

 

EDIT 1:  In checking around the site further, the account settings "manage" buttons don't work either, so I can't even access my account settings.  It seems like all the java navigation for the site is completely broken, everything shows up as "javascript;void(0)"  (Checked in Chrome and IE, and I have no pop-up blocker active)


I noticed the same thing on a couple of pages.  Usually problems like this clear up in a day or so.

thepurplehouse
Contributor
Contributor
Posts: 2
Registered: ‎08-19-2011

Re: Online Bill-pay not working

Message 3 of 37
(7,601 Views)

This has happend to me as well today and also last month. Be careful, last month I called a Verizon representative to ask if the payment went through and it had. If I were you I'd call them tomorrow. This web error can definately cause someone to pay twice because it acts like its broken when in reality it logs the payment and then you don't see it on your account for several days (not the 24 hours they claim).

rant-ree
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎03-22-2013

Online bill payment form will not allow me to complete it

Message 4 of 37
(7,624 Views)

Hi there!  I've had no trouble accessing my bill, but I've tried to complete the payment process about 15 times today and it will not work.  I've had no issues of slowness on any other sites.   I chose one-time payment by credit card, clicked on it, saw that my bill was correct, pressed all the right buttons, and then "continue" - which directed me right back to the same page.   And then again, the same page.  Then I logged out, logged back in, tried again, and the same thing happened.  There were no options in the list of helpful hints about what to do when Verizon has a glitch in their payment system.  I called customer service and finally got through all the prompts to pay over the phone, when I was informed by an automated voice that it would cost $3.50.   I don't think that's fair, because the problem is not on my end, it's on Verizon's.   Can somebody help me please? 

dudeondacouch
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎07-10-2013

Re: Online Bill-pay not working

Message 5 of 37
(7,587 Views)

Great... more "customer service" from Verizon. Smiley Frustrated

 

As if anything else could be expected...

MadonnaPence
Contributor
Contributor
Posts: 1
Registered: ‎09-22-2013

Re: Can not pay online

Message 6 of 37
(7,571 Views)

I can not make a payment on line please call {edited for privacy}

LawrenceC
Moderator Moderator
Moderator
Posts: 10,789
Registered: ‎03-18-2013

Re: Online Bill-pay not working

Message 7 of 37
(7,568 Views)

Hi dudeondacouch,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

LawrenceC
Moderator Moderator
Moderator
Posts: 10,789
Registered: ‎03-18-2013

Re: Online bill payment form will not allow me to complete it

Message 8 of 37
(7,597 Views)

Hi rant-ree,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

MReed
Contributor
Contributor
Posts: 1
Registered: ‎09-22-2013

Re: Online bill payment form will not allow me to complete it

Message 9 of 37
(7,585 Views)

I am having a similar problem. Can't pay from my checking account. It just keeps refreshing the page & saying Please select one payment option. I did. Is there a problem with the site?

LawrenceC
Moderator Moderator
Moderator
Posts: 10,789
Registered: ‎03-18-2013

Re: Can not pay online

Message 10 of 37
(7,559 Views)

Hi MadonnaPence,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

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