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Online account totally messed up

Posts: 1
Registered: ‎04-28-2012

Online account totally messed up

Message 1 of 2 (299 Views)

I spent 3 hours on the phone with Verizon over the past 2 days trying to get a copy of my bill.  I spoke to 9 different people. Bottom line, I have a bill due and can not get a copy of my bill.  I can't view it online due to some technical problem and they will not email or fax a copy of the bill to me.  Oh, they will fax it if I have a landline with Verizon, which I don't.


I need a copy of this bill right now.  They said they would mail it but it takes 5-10 business days.  They can email me a link to the bill, but I can't get it.  The message says that my online account can't be viewed and if I have had service for over 30 days to call... so call I did and they still wouldn't provide me with a copy of my bill.


Verizon has the absolute worse online service of any company I have ever done business with online.  I am going to switch to Comcast because at least they have worked out all the kinks in their online billing.


It's a real shame that Verizon can't even manage to get online billing right.  I am so frustrated and they just don't care.

Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Online account totally messed up

Message 2 of 2 (287 Views)

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.


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