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Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎08-25-2011

Order

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Should I have received a confirmation phone or email that my upgrade to FIOS TV has been scheduled? I have not heard word one from any customer service agent since. Except during the strike when I was called and told I would get STBs to install myself. After the strike I was told there was no such option. So I scheduled online for installation on 9/9 since it was the only time I can get off work to wait all day for the boxes to be plugged in.  I would like to update my order but everytime I call I get put in que for 30 minutes at which time it hangs up.

 

 I would really like to get your service but if it going to be so hard to actually contact someone I may rethink my phone, internet, and TV.  Can someone please tell me how to get a response from Verizon...

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Order

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(614 Views)

You can contact Verizon through the options on this page

 

http://www.verizon.com/contactus

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