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Out Of Service Credit

Posts: 3
Registered: ‎02-19-2016

Out Of Service Credit

Message 1 of 2

There was a short power outage in my apartment around June 25. The power was off and right back on. But after that, Verizon service was out. I have been super busy recently and really didn't have time to call Verizon about this, because I know the call would take forever. Today, I finally find some time (my luch break) to contact Verizon and it just proved my thought. It took 1.5 hours to get NOTHING.


My case is like this: after a short power outage, I don't have Verizon service in my apartment. I tried your troubleshooting tools in Verizon app but it didn't help and didn't give me any useful information. It's been 2 weeks since then and I didn't use serviec during this 2 weeks at all. I think you can easily verify whether I used the service by checking my usage or log. I don't want to pay for this 2 weeks because I didn't use any service due to outage.


PS. I talked with several reps, one of them told me there was an outage ticket, but another one told me there was no outage at all, I don't know who to believe. By the way, even if there was no outage in the area, there was surely an outage for my apartment. I have to use my phone for Internet and I used 5GB data.


I already spent 1 month on the gift card issue, don't let me spend another month on this... Come on Verizon.

Moderator Moderator
Posts: 10,899
Registered: ‎03-18-2013

Re: Out Of Service Credit

Message 2 of 2

Hi sldsg123,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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