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Overcharge on Account for DVR box

Overcharge on Account for DVR box

Contributor hoosjess
Posts: 1
Registered: ‎12-11-2013
Message 1 of 2

I have had Verizon service for the last 6 months. For the last 6 months I have been charged for a DVR Box that we do not have. We only have two in our home and were being charged for three. Upon calling Customer Service I was informed that since I did not notice this error  (though on their part) earlier, they will only refund me for 3 months. This is definitely unfair and I am highly considering switching back to my old service provider. Thoughts? Suggestions? Ideas?



Thanks in advance. 

Gold Contributor VII
Gold Contributor VII
Posts: 1,778
Registered: ‎05-14-2009
Message 2 of 2

Call verizon and discuss it with them.  These are peer to peer forums.  VZ can be reached at 1-800-verizon

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