Paid last bill after cancelling service

[Forum1974]

I cancelled my Verizon home phone service and paid my last bill for $19.73. I got another bill for the same amount and when I try to call Verizon to discuss, they transfer me to a collection company. 

[kh-gary]

Hi Forum1974,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.