11-05-2016 10:03 AM
I paid my bills to verizon in the month of October and yet Verizon is asking for payment again. The collections team opens investigations on payments made and closes them without communicating back. It seems there is no way to get your message across to this giant company.
I paid two payments in October
1 Check cleared on Oct 13 - $82.56 (submitted routing number and check number to them)
2 Payment through VISA card Oct 22nd - $82.56
Verizon systems do not show my first payment. I want to send a photocopy of the cleared check to Verizon, yet there is person or system on the Verizon side to absorb this. No body to revert back with the status of investigations. Really lost with this company. Beware you will be hitting a wall too.
11-05-2016 11:08 AM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.