I have to say that I am frustrated with verizon customer service. Very polite, but the "up-sell" crap and the lies just to get me off line are bull.
I have now called customer service several different times and every time I get different story --
I am new to Verizon and at this rate, I won't be customer for long.
It is quite simple. -- I signed up for service. I see commercial for "Free DVR" -- I call can ask "Can get this offer" and hear "Yes, no problem, I'll take care of it"
It does not happen. I call again get someone that tells me the offer is only with a contact, which she promptly tries to give me, when I refuse the contract, she then goes through the entire list of other up-sell junk. No help what-so-ever. I later check on on-line and find that no contract is required. I cool off for a few days as don't want be angry when call.
I call again and the lady tells me that she can't make change and that I am just SOL. -- I don't buy it. Digging around with google, it turns out that it is possible and has been done other customers. So, what gives?
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I got a call, it was nice to receive accurate information for once. It turns out the offer is restricted to only three states. I do find it curious that the commercial is being shown outside of limited markets that it is available in - but for a company frequently accused of bill stuffing and other practices, bait and switch is not all that surprising.