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Contributor Socalmickey
Contributor
Posts: 2
Registered: ‎08-22-2011
Message 1 of 2
(703 Views)

Can someone hack into our set top boxes remotely?  I was charged 99.99 for a fight on 5/2/2015 that I never ordered, and Verizon is "investigating" the incident and may or may not refund the charge.  Any knowledge, suggestions or encouragement would be appreciated.  Peace.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009
Message 2 of 2
(694 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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