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Pay per view and my plan changed not by me

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Contributor
Contributor
Posts: 1
Registered: ‎05-07-2015

Pay per view and my plan changed not by me

Message 1 of 2
(503 Views)

unbelievable, got an email stating that I upgraded my services, but I never did that. then i spoke to customer service and told me that in addition to that, i ordered the PPV fight on 5/2. this is just ridiculous. I spoke to support and they told me nothing can be done to go back to my old plan since it was grandfathered in and they won't refund the PPV even though it was not ordered by me.

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Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,232
Registered: ‎04-29-2009

Re: Pay per view and my plan changed not by me

Message 2 of 2
(490 Views)

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.

Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.

To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".

Please keep all correspondence regarding your issue in the private support portal.

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