Hi. You're talking mostly to customers here.
Verizon doesn't do email support. Their primary support channels are phone and chat.
Sometimes the Verizon moderators will escalate issues posted here to their support team. Then, you can communicate privately through the messaging feature of the forum. If that happens to you, be sure to follow the instructions they post.
Thanks for your response! Good to know... a bit disappointing... but good to know. Is there anyway to bypass the step that needs my account number since mine seems to not be working or is deemed "invalid." And I know I have the correct one. Anyway to talk to a human?
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.