12-07-2016 02:48 PM
For the past week, I've been getting this error message online, on the app, and on mobile browser whenever I try to access any area of my account that invloves this animation to appear: "We are looking up your account information and checking for available services. This will only take a moment."
I can't even access the live chat area because of this error and y'all don't have an email contact option. This is RIDICULOUS.
We're Sorry, we're unable to continue your order at this time.
Please try again later or contact your local Verizon Business Office for assistance.
12-07-2016 04:19 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.