Had FIOS Freedom Essentials with a low definition box. I was convinced that to use HD I had to leave Freedom Essentials. This appears to be incorrect, that the plan had HD channels and that all I had to do was swap the box. In agreeing to an "upgrade" what actually happened was a drastic cut in the number of TV channels available and a 2 yr contract. Trying to reverse the order. Be careful.
I recommend that you contact customer service. Here are links with all means to contact Verizon: http://www22.verizon.com/content/ContactUs/. The Chat link will load after the page is fully loaded.
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