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Poor customer service

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Copper Contributor DaleR
Copper Contributor
Posts: 5
Registered: ‎02-21-2014
Message 1 of 3
(329 Views)

Everytime I talk / chat with Verizon support it ruins my night.  Service is OK, but trying to resolve billing issues is so frustrating that I crave another option.  At this point, I hate Verizon; as soon as I have other options for internet service I will cancel, even if the other option is more expensive or worse service.  

2 REPLIES 2
Gold Contributor VII
Gold Contributor VII
Posts: 4,765
Registered: ‎10-18-2016
Message 2 of 3
(299 Views)

Simply call your states Public Utilities Commission or Public Service Commission via a google search. They regulate verizon and other Utilities.

file an online complaint takes longer but you can call their toll free number and have them contact verizon escalations which will in most cases call you same day.

 

good luck 

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Contributor Losing_Patience
Contributor
Posts: 2
Registered: ‎03-16-2019
Message 3 of 3
(286 Views)

I agree 100%, going through the same hell right now.  I've been "escalated", but it's like talking to a brick wall.

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