Searched to find a corporate email address where I can complain, since I cant find one i'll vent here.
I had a Verizon Wireless account for 10 years, canceled and ported my account since work is paying for my mobile services. I tried to sign up for Verizon Fios, on the credit check it says I have an unpaid balance on the account. I called and the representative told me theres no balance, I asked if it could have come from Wireless since I have never had a residential account, she told me NO. I was told the issue was taken care of so I did not inquire further.
I get an email from Verizon saying I need to pay my balance immediately. Once again I call to be told the same thing, there is no balance but it is showing up on my credit. I cannot submit a order for service so my fiance signs up instead. We have our service installed, I think everything is ok.
I get another email from Verizon, titled "Urgent", saying I need to pay the balance on my account. More holding, more tranfers. Apparently its coming from Verizon Wireless but they cant fix the issue. I've asked for written documentation saying I do not owe the balance, no one can seem to provide that to me as well. I called Verizon Wireless and they "think" its because even though I FULLY PAID MY FINAL BILL, it will not show up until next bill date, December 17th. The representatives solution was to check my account tomorrow and see if theres a new bill. This STILL DOES NOT CORRECT VERIZONS ERROR. The representative could not tell me for sure that I would not continue getting these emails.
The way the Verizon representatives are handling YOUR error is ridiculous. I have spent 5 hours calling and talking to representatives because of VERIZONS SYSTEM ERROR. I expect the ERROR to be corrected immediately and be given a credit to my finance's Fios account for my trouble.
A few quick suggestions to help you on your quest: