Pro-rated Final Bill for Internet

[#1]

disconnected Fios on Mar 7 and was told by an agent on the phone that I was going to receive a pro-rated refund.

When the final bill arrived, not only did I not receive a refund, but Verizon charged me an whole month payment. 

This is utter nonsense - I am being charged for service I didnt use until the end of my contract. 

[#2]

Totally dependent on start and close date of your service.

if you cancel service after the start date, fios charges the full month.

if you cancelled prior to your invoice/service date contact your states Public Utilities Commission or Public Service Commission via a google search.

also file a complaint at http://www.fcc.gov