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Pro-rated Final Bill for Internet

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Contributor
Contributor
Posts: 1
Registered: ‎04-07-2019

Pro-rated Final Bill for Internet

Message 1 of 2
(459 Views)

disconnected Fios on Mar 7 and was told by an agent on the phone that I was going to receive a pro-rated refund.

 

When the final bill arrived, not only did I not receive a refund, but Verizon charged me an whole month payment. 

 

This is utter nonsense - I am being charged for service I didnt use until the end of my contract. 

 

 

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Platinum Contributor I
Platinum Contributor I
Posts: 5,167
Registered: ‎10-18-2016

Re: Pro-rated Final Bill for Internet

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(429 Views)

Totally dependent on start and close date of your service.

if you cancel service after the start date, fios charges the full month.

if you cancelled prior to your invoice/service date contact your states Public Utilities Commission or Public Service Commission via a google search.

also file a complaint at http://www.fcc.gov 

 

 

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