×

Switch Account

Pro-rated Final Bill for Internet

Pro-rated Final Bill for Internet

Reply
Highlighted
Contributor
Contributor
Posts: 1
Registered: ‎04-07-2019
Message 1 of 2
(328 Views)

disconnected Fios on Mar 7 and was told by an agent on the phone that I was going to receive a pro-rated refund.

 

When the final bill arrived, not only did I not receive a refund, but Verizon charged me an whole month payment. 

 

This is utter nonsense - I am being charged for service I didnt use until the end of my contract. 

 

 

1 REPLY 1
Highlighted
Gold Contributor VII
Gold Contributor VII
Posts: 4,876
Registered: ‎10-18-2016
Message 2 of 2
(301 Views)

Totally dependent on start and close date of your service.

if you cancel service after the start date, fios charges the full month.

if you cancelled prior to your invoice/service date contact your states Public Utilities Commission or Public Service Commission via a google search.

also file a complaint at http://www.fcc.gov 

 

 

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Covid19


Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.