Problem with Account

[Alan8010]

Ive been trying for the past two weeks to get some kind of help.  I'm a FIOS customer.  I can log into the website but cannot pay my bill  When I try, I keep getting the following message.

We are unable to process your request at this time.

Please try again later. We apologize for any inconvenience."

If I go to my profile I am unable to make any changes to it.  I have been online with two different chat support people who were unable to help with this.  I need to be able to pay my bill online.  I'm not going to do it through a third party for a 3.00 charge.  I will not go to a Verizon store.  If it's not resolved, my bill will not be paid and I will file a complaint.  Your customer service in my opinion is awful.

{edited for privacy}

[LawrenceC]

Hi Alan8010,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.