Hi, I have a question about equipment return. I had already cancelled all of Verizon service and also sent all of Verizon equipment by used Verizon return box. However, I got an e-mail from Verizon Notification and said “This is to inform you that we have received some, but not all, of your equipment. To date the following item(s) have been received: Wireless Router SSXI3282701680 Qty -1 The following equipment has yet to be received. You must return the equipment undamaged to Verizon by July 03, 2014 or you will be charged as follows:”
I’m so confused when I got this E-mail due to I had sent “all of return equipment.”
I’m 100% sure that I had packaged all of the Verizon equipments into return box and I do not know why you did not recive the equipments.
Could you please help me find out this problem? Thank you.
Same happened to me, could someone explain what's going on? Thanks!
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