RETURN EQUIPMENT ISSUE

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Contributor
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Posts: 1
Registered: ‎08-21-2014

RETURN EQUIPMENT ISSUE

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I cancelled my Verizon services and received the box to send my equipment back.  (2 Cable Boxes and a Wireless Router)

 

I sent it back in ONE BOX that when I brought it to UPS, weighed in at 17 pounds on Monday and got a receipt.

 

I receive an email this morning saying that they received the Wireless Router but NOT the 2 cable boxes.

 

This issue needs to get resolved.

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Posts: 6,227
Registered: ‎04-29-2009

Re: RETURN EQUIPMENT ISSUE

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Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

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