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Radical Perhaps, But How About Having Staff Respond to Complaints

Radical Perhaps, But How About Having Staff Respond to Complaints

Copper Contributor nmc
Copper Contributor
Posts: 18
Registered: ‎10-03-2009
Message 1 of 2

I am at my wits end with Verizon. Your CEO apparantly can't be bothered responding to emails. I also suggest someone look at all your links, so many are broken. You should be embarassed. Another email was sent and I hope someone responds. Anyone reading this, my most recent problem is that it took Verizon 2 months to credit my account for returned equipment..but of course, it wasn't even done right. They took off the charge for the extra STB but they didn't credit me the $99.99 they originally charged for not returning it.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 722
Registered: ‎01-06-2011
Message 2 of 2

We sent you a message on our private support board to assist you and we did not receive a response. Please repost the issue if you are still experiencing a problem so that we may assist you. Tonya C.

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