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Re: Equipment Return

Posts: 1
Registered: ‎08-17-2011

Re: Equipment Return

Message 1 of 7

I did return the equipment using the mail kit Verizon sent me but there is no indication it has been received.  My billing info does not provide information if it was received.  I called customer service and they said if I did not have the tracking number they could not do anything.   So now I am being billed for unreturned equipment.  For everyone out there:  DO NOT RETURN YOUR EQUIPMENT VIA UPS!!!

Silver Contributor V
Silver Contributor V
Posts: 884
Registered: ‎07-31-2008

Re: Equipment Return

Message 2 of 7

We are sorry for the inconvenience.  This requires an agent that can review your account details. 


Please visit: and choose “Live Chat.” If a chat agent is available to assist you, the chat link will become live after the page is fully loaded. 

Posts: 1
Registered: ‎02-21-2013

Re: Equipment Return

Message 3 of 7

I am having the same issue! I returned it to the post office in the box Verizon sent me. They claim to not have received it. They are trying to charge me $100 for a broken router -


When I requested the new one, the representative told me not to return it! Thank God I I tucked it away in a closet. Three months later, I get a $100 charge on the bill.


This sounds like a total scam to me. Verizon called me the other day and asked if I would return it. What a joke. I asked to speak to the supervisor and the rep said "why?" Don't they take notes and put them on the account?


They still claim to not have it. What a joke!

Posts: 1
Registered: ‎02-28-2013

Re: Equipment Return

Message 4 of 7

The same thing happened to me, and I'm having trouble getting anywhere with the agents. They declined to escalate my call to a manager after repeatedly asking them.  I dropped the box off at my local UPS and found a 99.99 charge.

Moderator Moderator
Posts: 2,739
Registered: ‎09-10-2008

Re: Equipment Return

Message 5 of 7



Please go to your profile page for the forum by clicking on your name, and look down the middle towards the bottom where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Equipment Return

Message 6 of 7

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.


**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

Posts: 1
Registered: ‎09-08-2013

Re: Equipment Return

Message 7 of 7

I also have this same issue. I guess I should have not returned it using UPS, based on the comments here. I went to get a phone today at a verizon wireless store and was told I could not because of unreturned equipment. I have been on hold and kept getting passed around for over 2 hours. I was now told I had to call the Returned Equipment department, but they are not open today. She didn't sound too confident that they would tell me differently.


Can you please tell me how you resolved the issue and who is the right person to speak to?

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