I did return the equipment using the mail kit Verizon sent me but there is no indication it has been received. My billing info does not provide information if it was received. I called customer service and they said if I did not have the tracking number they could not do anything. So now I am being billed for unreturned equipment. For everyone out there: DO NOT RETURN YOUR EQUIPMENT VIA UPS!!!
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I am having the same issue! I returned it to the post office in the box Verizon sent me. They claim to not have received it. They are trying to charge me $100 for a broken router -
When I requested the new one, the representative told me not to return it! Thank God I I tucked it away in a closet. Three months later, I get a $100 charge on the bill.
This sounds like a total scam to me. Verizon called me the other day and asked if I would return it. What a joke. I asked to speak to the supervisor and the rep said "why?" Don't they take notes and put them on the account?
They still claim to not have it. What a joke!
02-28-2013 08:52 AM - edited 02-28-2013 08:55 AM
The same thing happened to me, and I'm having trouble getting anywhere with the agents. They declined to escalate my call to a manager after repeatedly asking them. I dropped the box off at my local UPS and found a 99.99 charge.
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I also have this same issue. I guess I should have not returned it using UPS, based on the comments here. I went to get a phone today at a verizon wireless store and was told I could not because of unreturned equipment. I have been on hold and kept getting passed around for over 2 hours. I was now told I had to call the Returned Equipment department, but they are not open today. She didn't sound too confident that they would tell me differently.
Can you please tell me how you resolved the issue and who is the right person to speak to?