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Refund check not received

Refund check not received

Contributor Jin06
Posts: 1
Registered: ‎01-27-2018
Message 1 of 2

I disconnected my FIOS service in November, and received refund status alert from Verizon on 12/18/2017 notifiying I should receive the refund within 2 weeks.  Howerve after more than 1 month, I have not received the refund check yet. Could you check what happened to the check? Thanks very much!

Moderator Moderator
Posts: 1,701
Registered: ‎07-06-2016
Message 2 of 2

Hi Jin06,

Please be aware that this a forum where users help other users. If you wish to speak with a Verizon representative about your issue, then please visit our Support page for a variety of ways to contact Verizon, including "Ask Verizon," our virtual chat agent, and customer support phone numbers. For billing questions, please contact Verizon during normal business hours.

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