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Renewal area stated current monthly charge vs. what's on my bill?

Renewal area stated current monthly charge vs. what's on my bill?

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Contributor
Contributor
Posts: 4
Registered: ‎09-03-2011
Message 1 of 3
(1,913 Views)

When I click on "Renew Current Contract" I am taken to the renewal area, and it says I should be paying $10 less than what I am currently being billed.  When I have called about this, I get the "Oh its probably a mistake" great, how come we just assume it's in Verizon's favor?

 

Has anyone else noticed this?

2 REPLIES 2
Admin Emeritus Admin Emeritus
Admin Emeritus
Posts: 399
Registered: ‎06-10-2010
Message 2 of 3
(1,880 Views)

I've had your post copied to an employee monitored board where a customer service rep can take a look and reach out to you as soon as possible.

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Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 68
Registered: ‎01-07-2011
Message 3 of 3
(1,868 Views)

We apologize for any trouble that this has caused you.  We can help.  We've sent you a Private Message.  Please respond when you have the chance.

 

We're glad to help to resolve your issue. Our support is standing by if and when you need assistance. You can also get help on Verizon.com/Support or on our mobile site m.Verizon.com.

Ian_VZ
Verizon Support


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