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Renewal how to and who to talk to?

Renewal how to and who to talk to?

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Copper Contributor SeanMcPartlin
Copper Contributor
Posts: 11
Registered: ‎05-20-2014
Message 1 of 11
(5,920 Views)
I have this:
Verizon Triple Play
$124.99 /mo 2 year agreement

Price Thru July, 2014 = $124.99
Discounts Included
$5 Bundle Credit for 24 Months Thru July 5,2014
$5 24-Month Contract Discount Thru July 5,2014
$10 Bundle Credit for 24 Months Thru July 5,2014
$10 Wireless/$10 FiOS - Double Up and Save Discount Thru March 21,2016
50/25 Internet, TV ultimate and phone.
Plus 39.99 multi room DVR (way overpriced) and 4.99 Cablecard.

About a year ago I was paying less.,, maybe 114.99 I think,

Anyway now I can't seem to renew for less than 129.99 and the discounts are less than 20. It's 15.00

New customers can get 300.00 visa plus a 200.00 credit with VZW for a tablet with 2 year contract.

What can renewals get?

I see bonus offers listed but can't get them to add to my cart:
Add the bundle to the cart and click checkout to select your promotion!

$15 Renewal Agreement Incentive for 24 Months
$10 Renewal Agreement Incentive for 24 Months
$5 Agreement Incentive for 24 Months
$120 Visa prepaid card
HBO Agreement Incentive for 12 Months (savings of $19.99 /month)
$10 Agreement Incentive for 24 Months
$20 Agreement Incentive for 24 Months

So I don't know what's possible but I can tell you that I'm not going to pay more than what I am now and stay a customer.

I heard about a new DVR and then found out they wanted more money to get the upgraded hardware, sorry folks I'm paying enough as it is,,, not going to get you more money to Quantum my DVR. Btw Internet speeds appear no different for my 50/25 from the 15/5 that I started on. (Only upgraded to 50/25 to get the double up and save discount. Otherwise I woulda still be on 15/5. Internet is no faster....

Anyway I have 45 days to renew or maybe leave for Charter or U-verse. Both are available at my home address.

What should I do next?
10 REPLIES 10
Copper Contributor SeanMcPartlin
Copper Contributor
Posts: 11
Registered: ‎05-20-2014
Message 2 of 11
(5,887 Views)
I was offered a 25.00 Agreement Incentive for 24 Months. I agreed to renew as of July 1st however I can't say I was really thrilled with it.

I ran into an issue with my free for life std box today... But that is another issue.

I'm still not too happy with the new customer promo's that I don't qualify for.
300.00 Visa card and 200.00 credit for VZW tablet.
Contributor CJVA9858
Contributor
Posts: 2
Registered: ‎06-01-2014
Message 3 of 11
(5,797 Views)

You are definitely not alone! I started my service the very beginning of January and after not recieving my VISA card by mid-April, I had to spend hours on Live Chat (which is looks like they have now discontinued?) and getting the run-around on the phone before finally being told that after we UPGRADED our cable option (yes, chose a higher priced option than was needed for the VISA Card promo), our gift card was accidently deleted from our account and was never sent but would be sent. I asked multiple times if, since it was an error by Verizon, the shipment of the card could be expedited, I once again couldn't get a straight answer. Now, here we are in June (5 months after beginning service) and I still have not recieved my card despite paying every single bill well ahead of the due date. Now that I can't get assistance via Live Chat online and am once again annoyed with sitting on the phone on hold, I am at a loss for what to even do any longer. The website to check the status of the card doesn't even recognize my log-in info so that is a useless resource for me. Hopefully putting this post will FINALLY get someone from Verizon to help me with this horrible customer service.

Moderator Moderator
Moderator
Posts: 8,622
Registered: ‎03-18-2013
Message 4 of 11
(5,786 Views)

Hi CJVA9858,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Copper Contributor SeanMcPartlin
Copper Contributor
Posts: 11
Registered: ‎05-20-2014
Message 5 of 11
(5,784 Views)
I am glad you could help this user.

I'm still not happy with my services as the price point offered,

I plan on calling in before the end of July and see what can be offered in the meantime. At this point I feel Verizon my be losing me to charter to uverse.

I think one way they may keep me is if they can either offer me something to add another tv drop in my home or upgrade me to the quantum DVR without a cost increase. But simply offering 25.00 off an already bloated cost for services isn't going to do it, I paid less in 2012-2013 than after this plan with all the discounts. BTW Internet isn't faster with quantum (for web searches or Netflix use as primary use) and the fios router is requiring a reboot nearly once a week due to the number of devices connected to it.

I am not a happy customer.

Thanks,

Sean~
Employee Employee
Employee
Posts: 3,172
Registered: ‎04-10-2013
Message 6 of 11
(5,557 Views)

CJVA9858,

Since we have not heard back from you we are now closing out your private support case. If you still require assistance please feel free to post on your original thread. 

-Amanda_M 

Copper Contributor SeanMcPartlin
Copper Contributor
Posts: 11
Registered: ‎05-20-2014
Message 7 of 11
(5,554 Views)
Well... I guess you didn't help out that other user...

I'm still not a happy customer, care to help me?
Silver Contributor II
Silver Contributor II
Posts: 628
Registered: ‎06-06-2014
Message 8 of 11
(5,550 Views)

@SeanMcPartlin wrote:
Well... I guess you didn't help out that other user...

I'm still not a happy customer, care to help me?

Verizon isn't going to make any special offers. Whatever they have on their screen at the time of the call is all they can offer you or whatever is shown online under upgrades is all they will offer you on the site.

All you can do is take whatever they have available to you or switch to another provider. If you want "new" customer pricing you have to wait 6 months before you can switch back and get new customer pricing and promos or if you cancel they might offer you a different offer. That's just the way they work.

 

Here's what went on with me.

I called and cancelled service. A few days later I received an email with a link to an offer to stay. This offer wouldnt come up for whatever reason so I never even got to see it. Customer service had no idea what this offer even as when I called. They said it was an online offer so they had no idea what it was.

4 months after I cancelled service I received a letter in the mail with an offer to come back at a rate better then what new customers get for 2 years.....only no special add on's like a $300 card......but they did offer all movie channels free for 3 months.

I took that offer.

Most of your cable providers no longer offer big incentives if you say you are going to switch to another provider because sadly the news let the cat out of the bag on how to do it, everyone caught on and started doing it. The companies took notice and had to stop. Some do still do it but where I live if your promo pricing ends with Bright House they will raise the rates and wont give you any deals unless they are available.

Having to switch companies and go back and fourth is a pain, but it is what it is if we want to get the best rates.

 

Copper Contributor rockyddogg
Copper Contributor
Posts: 18
Registered: ‎12-02-2014
Message 9 of 11
(4,581 Views)

Hello, My contract is up in 2 months plus and ive started initial contact to see what i can renew at. I have the 8499 triple play with prime tv, 50/50 internet and phone and due to an error sceduling installation an additional discunt so I have a good deal. But cablevision is throwing me all kinds of offers to come back to them. When i investigated the renewal  option with verizon, theygave me prices that were about 50 or more higher than im paying now or i can go to cable for  20 more than im paying now for a few less channels but  they are offering a movie package and a free dvr for a year and price guarantee for 2. Verizon told me to check with them in december which i did and theyre basically offering nothing,  with optimums wifi as a bonus i think iwill consider leaving since fios is not following up with what they told me to do after they convinced me to say when cable made me a great offer in august

Copper Contributor SeanMcPartlin
Copper Contributor
Posts: 11
Registered: ‎05-20-2014
Message 10 of 11
(4,577 Views)
Sounds like you need to play chicken and cancel. Maybe you can get something else with a short commitment. Otherwise your going to go with them for two years and then maybe move back to fios.

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