You are definitely not alone! I started my service the very beginning of January and after not recieving my VISA card by mid-April, I had to spend hours on Live Chat (which is looks like they have now discontinued?) and getting the run-around on the phone before finally being told that after we UPGRADED our cable option (yes, chose a higher priced option than was needed for the VISA Card promo), our gift card was accidently deleted from our account and was never sent but would be sent. I asked multiple times if, since it was an error by Verizon, the shipment of the card could be expedited, I once again couldn't get a straight answer. Now, here we are in June (5 months after beginning service) and I still have not recieved my card despite paying every single bill well ahead of the due date. Now that I can't get assistance via Live Chat online and am once again annoyed with sitting on the phone on hold, I am at a loss for what to even do any longer. The website to check the status of the card doesn't even recognize my log-in info so that is a useless resource for me. Hopefully putting this post will FINALLY get someone from Verizon to help me with this horrible customer service.
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Since we have not heard back from you we are now closing out your private support case. If you still require assistance please feel free to post on your original thread.
Well... I guess you didn't help out that other user...
I'm still not a happy customer, care to help me?
Verizon isn't going to make any special offers. Whatever they have on their screen at the time of the call is all they can offer you or whatever is shown online under upgrades is all they will offer you on the site.
All you can do is take whatever they have available to you or switch to another provider. If you want "new" customer pricing you have to wait 6 months before you can switch back and get new customer pricing and promos or if you cancel they might offer you a different offer. That's just the way they work.
Here's what went on with me.
I called and cancelled service. A few days later I received an email with a link to an offer to stay. This offer wouldnt come up for whatever reason so I never even got to see it. Customer service had no idea what this offer even as when I called. They said it was an online offer so they had no idea what it was.
4 months after I cancelled service I received a letter in the mail with an offer to come back at a rate better then what new customers get for 2 years.....only no special add on's like a $300 card......but they did offer all movie channels free for 3 months.
I took that offer.
Most of your cable providers no longer offer big incentives if you say you are going to switch to another provider because sadly the news let the cat out of the bag on how to do it, everyone caught on and started doing it. The companies took notice and had to stop. Some do still do it but where I live if your promo pricing ends with Bright House they will raise the rates and wont give you any deals unless they are available.
Having to switch companies and go back and fourth is a pain, but it is what it is if we want to get the best rates.
Hello, My contract is up in 2 months plus and ive started initial contact to see what i can renew at. I have the 8499 triple play with prime tv, 50/50 internet and phone and due to an error sceduling installation an additional discunt so I have a good deal. But cablevision is throwing me all kinds of offers to come back to them. When i investigated the renewal option with verizon, theygave me prices that were about 50 or more higher than im paying now or i can go to cable for 20 more than im paying now for a few less channels but they are offering a movie package and a free dvr for a year and price guarantee for 2. Verizon told me to check with them in december which i did and theyre basically offering nothing, with optimums wifi as a bonus i think iwill consider leaving since fios is not following up with what they told me to do after they convinced me to say when cable made me a great offer in august