Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.

Renewing contract without my consent

Posts: 1
Registered: ‎12-26-2018

Renewing contract without my consent

Message 1 of 2

Today I called Verizon support To see if I could change my services to just internet because I barely watch tv or use the phone service I knew my contract was supposed to be up by June so I was planning ahead asking about prices I asked the lady on the phone when my contract would be up just to make sure and she tells me that my contract is up in 2019 !!! I ask to speak to a supervisor she puts him on the phone and he tells me that they sent me an email that I did not receive and that I never confirmed so they assumed that meant I wanted to renew my contract I’m so angry this is a complete scam to rob hard working peoples money 

Moderator Moderator
Posts: 11,087
Registered: ‎03-18-2013

Re: Renewing contract without my consent

Message 2 of 2

Hi Adagarca,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title