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Report to the BBB
mcginnbl
Enthusiast - Level 2
‎04-18-2015 05:11 AM

I'm happy to say I have reported Verizon to the BBB.  After only having their ridiculously horrible service for 2 weeks I am owing them $90 BUCKS FOR SERVICES I DID NOT GET!! Oh, and we all know how wonderful their customer service is and how professional and curteous they are, NOT! I hope something changes for this company.

The Verizon installer missed the scheduled appointment, he called me and told me he won't be making it out.  After calling customer service back 2 or 3 times I finally got an answer saying tough luck you will have to reschudule for another time.  Luckily someone made it the next day to their convinence.  Not mine though, I am onl the customer Verizon does not care about.  He was able to install the internet but no phone line.  For 2 weeks no one came to install the phone line, which is why I refuse to pay these people some random $90 bill.  For what?  Seriously?  I want to talk to someone professional (probably impossible) and give me an explanation why I owe money for services I did not get.  Hopefully the BBB will get some answers because  have not. 

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Re: Report to the BBB
LawrenceC
Moderator Emeritus
‎04-18-2015 08:17 AM

Hi mcginnbl,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue. Please remember to check your spam/junk folder if you do not hear from an agent.

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Re: Report to the BBB
mcginnbl
Enthusiast - Level 2
‎04-20-2015 06:22 AM

LawerenceC,

.  Verizon has mediocre customer service.  There is a lot of improvements that needs to be done.  Hopefully I will be contacted not by private message or email but if that's the customer service Verizon provides then that's what I get for giving Verizon my money.

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Report to the BBB
mcginnbl
Enthusiast - Level 2
‎04-21-2015 08:42 AM

Still haven't heard anything back from Verizon about my account, even after reprting them.  I don't know why people choose Verizon for anything. 

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Re: Report to the BBB
jrtownr
Enthusiast - Level 1
‎04-21-2015 09:06 AM

I agree !  My service is down due to thier faulty equipement.. waited on hour an hour to tell me I have to wait TWO days for a technican !!  This is unacceptable.

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Re: Report to the BBB
mcginnbl
Enthusiast - Level 2
‎04-21-2015 09:20 AM

Oh lord you don't even know! Took a day off my new job for installation, dude called and said he cant make it.  I called Verizon to complain and they LIED to me assuring me he will make it out.  Well I KNEW they were lying but had to choice to wait.  So I had to wait another day for someone to make it and it took about 4-5 hours to get some horrible internet service and he did not even install my phone line. I called after two weeks of horrible customer service and cancelled with them and now they want $100 bucks from me! Pft! Ya Right! Get a real job Verizon!

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Re: Report to the BBB
LawrenceC
Moderator Emeritus
‎04-21-2015 09:44 AM

Please allow two business days for a reply from the eCenter concerning your issue.

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