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Return Fios Equipment Problem

Return Fios Equipment Problem

Copper Contributor stephen714
Copper Contributor
Posts: 7
Registered: ‎11-13-2017
Message 1 of 2

I am trying to get Verizon off my back. I moved and FIOS is not available in the building. First Verizon is harassing me about moving, demanding al sorts of proof etc. The woman on the phone when I cancelled service had no clue where I can return the boxes. They delivered them and never told me I had to take them back. I am too old to lift the boxes. Also there is no invoice or shipping label. Verizon make Comcast look good. Whayt am I supposed to do?

Moderator Moderator
Posts: 1,699
Registered: ‎07-06-2016
Message 2 of 2
Hi stephen714,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
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