11-06-2017 05:43 PM
So, I began my Verizon services in October, and attempted to sign-up for auto pay. I apparently mistyped the routing number, which caused the October payment to be returned. I corrected the routing number before the payment was due. The payment was processed successfully. Now, I have a $30 fee added to my November bill for the returned payment, and I now have my auto-pay validated. I called Verizon, and the employee stated that she cannot wipe the fee, because it is a "valid" charge.
I have auto-pay set up, so Verizon will never have another returned payment, so HOW DO I GET THIS "SURCHARGE" OFF OF MY NOVEMBER BILL?
11-06-2017 06:33 PM
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.