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Returning cable box

Contributor thatcherclay
Posts: 2
Registered: ‎01-07-2015
Message 1 of 3

I am trying to return a cable box to verizon, but I cannot seem to find the address anywhere of where I need to mail it to.  Does anyone know where I need to send this thing?  

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 4,437
Registered: ‎12-16-2012
Message 2 of 3

You need to call them and ask for an authorized return.  You don't just want to mail it to them. 


Alternatively you can see if you have a local Verizon store http://www.verizon.com/home/storelocator/?pos=1

Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,175
Registered: ‎08-05-2008
Message 3 of 3

IMO the far and away best option is to take it to a UPS Store. Verizon has a contract with UPS to return equipment, just walk in with the device(s), UPS will take it from there - box the device(s) up, get your information, ship it free, and give you a receipt which you absolutely should keep and use the tracking number to track the shipment to make sure it gets to Verizon. As I have upgraded my equipment over the 10 years I have had FiOS I have returned devices 3 or 4 times, everything has gone perfectly each time.


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