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Reward Points

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atorr62
Contributor
Contributor
Posts: 2
Registered: ‎08-21-2014

Reward Points

Message 1 of 5
(700 Views)
I upgraded to the multi-room dvr around 7/10 and I still haven't received my 250 reward points. All I get is a run-a-round.
4 REPLIES 4
LawrenceC
Moderator Moderator
Moderator
Posts: 10,644
Registered: ‎03-18-2013

Re: Reward Points

Message 2 of 5
(692 Views)

Hi atorr62,

 

Have you spoken with a Verizon representative about the rewards points?  If so, what did they tell you about when you could expect to receive them?

atorr62
Contributor
Contributor
Posts: 2
Registered: ‎08-21-2014

Re: Reward Points

Message 3 of 5
(685 Views)
I spoke with customer service middle of this month and they were supposed to be on the first billing cycle and they're still not there
LawrenceC
Moderator Moderator
Moderator
Posts: 10,644
Registered: ‎03-18-2013

Re: Reward Points

Message 4 of 5
(674 Views)

Hi atorr62,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support
Employee Employee
Employee
Posts: 3,200
Registered: ‎04-10-2013

Re: Reward Points

Message 5 of 5
(607 Views)

atorr62, due to multiple failed attempts to reach you we will be closing this private support case.

If you need further assistance with Verizon service feel free to send us another post.

Thank you,

 
^Matthew

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