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Saw the post regarding "Secure msg" been viewed over 500 times

Posts: 3
Registered: ‎11-29-2011

Saw the post regarding "Secure msg" been viewed over 500 times

Message 1 of 2

OMG, can't seem to see a secure message? don't ppl at VERIZON realize that it's about time to re-think about how THEY post a security messages to their customer?? Encryption to your inbox???


GOSH.I tried everything: Read the post on "how to retrieve secure msg" but I didn't' see any icons on my acct page, went into my mailbox which I never used, the last email sent from Verizon was back in OCT..It's so ANNOYING that you have tried to help their customer service phone line by emailing them the questions, it took them two days to answer my email question.. and now to retrieve it in order to read, I may have to enter another message.. why can't they include the instructions on how to retrieve the "secure message" on the website into the body of the notification...How dumb is that??

Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 721
Registered: ‎01-06-2011

Re: Saw the post regarding "Secure msg" been viewed over 500 times

Message 2 of 2



Verizon support is in receipt of this issue. We will send you a PM to gather additional information.


Tonya D.

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