11-26-2012 01:48 PM
On 2 Nov 12 I went online, as I do every month, and scheduled my verizon bill payment for 22 Nov 12, the due date. I got a confirmation number at the end. I double checked a few days later, as I always do, and the bill pay history showed the bill scheduled for payment on the 22Nov12 just as I set it up. Today, Monday, 26 Nov 12 I checked my balance with my bank, and the money was not deducted by Verizon. I went online and the bill is shown "PAST DUE PAY NOW". Whooooa. NOT correct. I call Verizon, and customer service says pay again and get the late charge fee and my record will show I payed late. In over 40 years of bill paying, I've NEVER paid any bill late, ever. When I was younger, and poorer, I went without eating a few meals to never be late on an honest debt. I expect VERIZON to fix this. I want them to deduct my money, using my confirmation number, and clear my record to show the bill was paid on time. I refuse to "pay my bill" a second time, and get a record I paid late. Not happening. Verizon has a confirmation number, I gave it to them again, they can use it to debit my bank. But I will not accept a LATE FEE or a record of LATE PAYMENT because the VERIZON system was faulty. Their fault, their problem, not mine.
01-08-2013 02:15 AM
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