I have now been on hold for 40+ minutes trying to contact verizon. A guy came on for 2 seconds and asked what the problem was then asked me to hold on again. This is NOT the first time I am calling about this.
Also I have not been able to access on demand for about a month now. I've called multiple times and only got through twice (expecting me to wait 30+ minutes every time is ridiculous also), both times they reset my system from their end and asked me to reset my router (even though the second time I told the person I already did this before and it didn't work) and it still didn't work.
They said they would send someone out but did not
So someone please explain to me WHY I am no longer eligible for my $200 giftcard? I have not changed my service or touched anything since signing up. Everything has been the status quo. Here is my order:
And here is the current status:
Update, tried to get in contact with verizon via chat:
Ignored!