quick menu

Security deposit was charged three times.

Security deposit was charged three times.

SOLVED
Reply
Highlighted
Contributor kkj1
Contributor
Posts: 2
Registered: ‎11-19-2018
Message 1 of 5
(1,251 Views)

Dear whom it may concern,

 

Totay I registered fios internet service and finished the whole process.

While I registered, I failed to pay the security deposit two times, and then finally succeed to pay the deposit using my third card. 

However, I found that the virizon already charged to the security deposit to the other debit and credit card! So I would really like to cancel the payment of the two cards, but I can't contact the live chat system as well as the phone call service. So in this case, is there any other way to cancel other payments? 

 

Sincerely,

4 REPLIES 4
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 7,403
Registered: ‎11-04-2008
Message 2 of 5
(1,228 Views)

This is a npeer to peer support forum.

You will need to contact customer support.

1800verizon or twitter @verizonsupport


If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
Gold Contributor VII
Gold Contributor VII
Posts: 4,375
Registered: ‎10-18-2016
Message 3 of 5
(1,205 Views)

Easiest way is contact the banks the cards are issued from. Tell them what occurred and that you want to do a chargeback.

 

verizon will not be as fast. Or may not help at all.

 

Contributor kkj1
Contributor
Posts: 2
Registered: ‎11-19-2018
Message 4 of 5
(1,193 Views)

I thinks so, too! I had already tried to contact the customer survices, I can't reach to them. 

So today I went to the bank and finished to report the claim of two charges.

Thanks for your help Smiley Happy

 

Gold Contributor VII
Gold Contributor VII
Posts: 4,375
Registered: ‎10-18-2016
Message 5 of 5
(1,167 Views)

@kkj1 wrote:

I thinks so, too! I had already tried to contact the customer survices, I can't reach to them. 

So today I went to the bank and finished to report the claim of two charges.

Thanks for your help Smiley Happy

 


Glad to assist. There are work arounds for any consumer issues with large corporations. You just have to research them 😀

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.



Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
 

My Verizon

  • Add or Change Plan
  • Suspend My Service
  • Apps

Support

Watch Fios