I pay my gandmothers bills. By October 2017 I had a credit of -.06. Then Verizon disconnected my grandmother's service, keep in mind the credit. A new bill got generated And then I payed it, this all happens in a few days, when November bill comes the reconnection fees were at, hold your breath, $322.00, now explain this to me. How did JD Power and associates give Verizon 5 years in a row an award??? I would rather put up with abuse from Optimum. Just because Verizon has better service, that does not give you the right to abuse your customers financially. As a matter of fact, I am sending my complaint to the Federal Trade Commission . The days of dealing with your crazy customer service reps are over. Customer Service feels like being stuck in a nightmare, we are done. When this gets resolved with the FTC, my grandmother doesn't need your services. I can get a cell phone on AT&T and Optimum services at her home. The consumers give companies like Verizon too much power. Now Verizon believes we can't live without your services. #NOMOREABUSEFROMVERIZON. NEVER AGAIN. It' only internet and TV.
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