Service and Support
Thndrbolt
Enthusiast - Level 1

Astute observation from: http://scripting.com/stories/2011/08/21/theDmvVsVerizon.html

 A couple of days ago I wanted to get a service turned off withVerizon. I knew I was going to hit their "retention script" -- meaning they were going to deliberately drag their heels. An operation that I could have easily done on the website took about an hour. How many months of extra fees did they get before I got to the point where I could find an hour to get rid of the irritation and expenses. And how many other things do I pay for, every month, rather than going through the hassle to get the company to turn the service off.

And Verizon's approach doesn't even maximize revenue. I was going to replace the device I was turning off with a different combination of features and probably even replace my cell phone and lock into another two year contract, which has run out. I'm a month to month customer. They haven't figured out yet that by enabling a smart customer to manage their own configuration, without introducing deliberate glitches, they might make even more money. And they might retain me by impressing me with their honesty, integrity and love of customer (which of course they don't have). 

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Re: Service and Support
DougVZ1
Specialist - Level 1

If you are having an issue with your Verizon service, you can use the Verizon Troubleshooter report and try to fix issues with your Verizon phone, FiOS TV, or Internet service, as well as to schedule a repair. You can access the Troubleshooter here:  http://www.verizon.com/repair. You can also find other tools on our Residential Support page that may help you diagnose your issue: http://www22.verizon.com/residentialhelp/.

Feel free to post any questions in the appropriate forums here as well and a peer will try to help.

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