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Shadow Que Two Step.. Round and Round She goes...

Shadow Que Two Step.. Round and Round She goes...

Contributor Tomatoh
Posts: 1
Registered: ‎08-06-2014
Message 1 of 2

I have been trying to place orders for upgrading my current DVR's to Quantum and also take part of the HBO Bundle deal for over 2 months now. I have spoke to agents until I am ready to give up and seek service elsewehere.. All orders end up in the dreaded shadow queu and get cancelled after a few days.. I have a page of order numbers.. I have a host of emails confirmations.. I am growing tired..

Moderator Moderator
Posts: 9,364
Registered: ‎03-18-2013
Message 2 of 2

Hi Tomatoh,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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